90 Day Limited Warranty
Slats- Ivy Terrace™ furniture slats are made of HDPE plastic resin that has been purified and UV protected. It is
generally cared for and cleaned with soap and warm water. For certain stains and additional cleaning power, a 1/3
bleach and 2/3 water solution can be used without affecting the color. Also, a popular method of cleaning is a high-
pressure power wash. (Not to exceed 1,500 psi.) The surface characteristics of the product may require the use of a
soft bristle brush to get into the creases.
Frame- Ivy Terrace™ furniture frames are made of powder coated steel. It is generally cared for and cleaned with
soap and warm water. Do not power wash the frame.
Hardware- Ivy Terrace™ hardware is made with zinc plated metal.
Ivy Terrace™ warranties to the original purchaser for a period of ninety (90) days starting from the date of purchase.
This warranty covers any defects in the manufacturing and workmanship of the furniture components. “Defects” is
defined as imperfections that impair the original function of the product.
Ivy Terrace shall not be liable for any failure, defect or damage resulting from or connected with the following:
! Assembly or handling of products after they leave our factory, including any lack of performance or improper
performance in any way by the dealer or assembler
! Abnormal use of the products
! The application of paint, varnish or other coating or chemical not approved by Ivy Terrace™ or the
application of heat or radiation from an external source such as a barbecue grill, another appliance, fire or
refection from windows or doors
! Any lack of compatibility between our products and any other product not manufactured by us that causes
damage to or failure of our products
! Labor, transportation or assembly costs
! Color or pattern variance between any new replacement section or pieces and other sections or pieces.
(We reserve the right to discontinue or modify any product line or color without notifying the original
purchaser. If the original product is not available, we retain the right to choose to provide replacement
material of equal value or quality.)
! Fading, color change, or color match on any variegated profiles or accessories
! Damage caused by, among other things, weathering, oxidation, mold, mildew, use of incompatible
accessories, fire, flood, lightning, ice, wind-borne objects, earthquake, hurricane, sun, cyclone, gale,
tornado, weather of a catastrophic nature, acts of God, intentional acts, unreasonable use, misused,
physical abuse, vandalism, riot, insurrection or civil disorder, accidents or corrosive atmospheres (such as
those contaminated by acid rain, harmful chemicals or vapors)
! Color change due to weathering that is even and equal when exposed to the same or similar sunlight and
other environmental conditions is excluded from the warranty because weathering will cause any colored
surface to gradually lighten, darken, chalk or accumulate dirt or stains (the severity of these conditions
depends on air quality, the geographic location of the property, and other local conditions over which Ivy
Terrace has no control)
! Assembly of hardware, accessory items or defects caused by their assembly
This warranty does not apply to normal wear and tear effects on the furniture, which are received by regular use of
the furniture. Neither does it cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse,
improper assembly and acts of God. This warranty does not apply to the hardware used to assemble the furniture.
The original purchaser is responsible for providing proof of purchase and a written description of the defect. Possible
solutions are replacement or repair of the defective furniture, replacement or repair of defective component, or
authorization repairs by a third party.
Once the documentation has been received and evaluated, the customer will be notified of the solution. If the product
is not returned within 60 days of date of purchase, the customer is responsible for all shipping charges that may
apply. Mail, Email, or fax the proper documentation.